Hecams.com grants refunds under special circumstances. Be advised that our refund policy only applies with the following conditions:
- Your concern is related to a live model using Hecams.com's adult webcams platform. We do not take responsibility for any difficulty occurring outside Hecams.com and affiliate co-branded sites.
- You placed Your complaint within 24 hours at Hecams.com's Support Department.
The Support Department will investigate all complaints using chat logs and other data at its disposal. Hecams.com will only issue a refund in case the complaint is proved to be well grounded and we feel that a refund is appropriate. Such circumstance is when you lose credits due to disfunction of Hecams.com or a performer in the private chat refuses to provide erotic content or gives false promises and statements. In these cases we refund the time you spent with the respective model in any amount we see fit.
Please use the support form located at Support Form or send an email to support@Hecams.com.com in case you would like to report any problem. Hecams.com's Support Department will investigate all reports as soon as possible. There may be delays, but rest assured your problem will be addressed.
In the event that a transaction is refunded, all refunds will be made by crediting the credit card that was used to make the original purchase.
Please note that only full purchased packages can be refunded. If you spent part of the credits you originally bought and have an issue with the transaction we will not be able to partially refund it to you. We can only refund the original transaction amount if available in your account.